Most orders placed by 12:00 pm MST ship the same day. Please order at least 10 – 14 days prior to your event to ensure time to process and ship.
If an item you have ordered is out of stock, I will contact you and give you the option of a replacement animal or having it placed on back order.
During November & December, please allow extra time for delivery. Currently Fed Ex can take extra time in certain areas. Please allow extra shipping time for deliveries.
**Please note that some orders are broken down into multiple shipments, from different warehouses, depending on availability.
**Larger orders may be shipped with signature required
**International Orders**
International orders may be subject to customs duty and taxes, which are the customers responsibility.
International orders are shipped by USPS Priority International or Fed Ex International.  International orders are usually two times the cost of in state shipping charges. Because customs may take longer, please allow 4 weeks for delivery. If you have any questions about your order please contact me either by email ZooKeeper@TheZooFactory.com or toll free 1-866-993-3325.
For security purposes, orders are shipped to order address and not an alternative name or address without prior written authorization.
We ship from Arizona, USA by USPS or FedEx. Orders shipped USPS Express must be signed for per USPS. If you are not at home to sign and a note is left for attempted delivery, you will need to contact the Post Office for redelivery or pick it up. USPS will NOT reimburse costs of shipping if you are not home to accept delivery, therefore, please watch for your delivery or call the post office and pick up your order the day it is scheduled for delivery. Â The Zoo Factory, LLC is not responsible for reimbursing shipping costs when you are not home to sign for the order.
Fed Ex Ground shipping is a 3 Business Days delivery to West Coast and 5 Business Days to the East Coast. The day your order is shipped DOES NOT count in the total delivery time since the trucks/planes leave at night, Weekends are not included in the delivery time frame. Once shipped, The Zoo Factory is not responsible for delays in delivery due to weather, seasonal heavy shipping or Fed Ex errors. However, we will do everything possible to work with Fed Ex on your behalf for timely delivery. If you are concerned with porch theft of your delivery, then request a signature upon delivery, ship it to a location that will hold it for you or request a pick up at the local station. The Zoo Factory is not responsible for packages stolen from your delivery address.
Fed Ex Express is 3 Business Day Delivery, with the ship day and weekends not included in the count.
Fed Ex 2 Day is 2 Business Day Delivery, with the ship day and weekends not included in the count.
FLAT RATE SHIPPING
$ 2.00 – $ 5.99 = $8.95
$ 6.00 – $ 24.99 = $11.95
$ 25.00 – $ 49.99 = $13.95
$ 50.00 – $ 99.99 = $14.95
$100.00 – $199.99 = $15.95
$200.00 – $299.00 = $16.95
$300.00 – $399.00 = $17.95
$400.00 – $499.00 = $18.95
$500+ – 6% of the total purchase
